Customer Support Administrator

We are looking for: Customer Support Administrator

The ideal candidate will have excellent customer service, communication, telephone and administration skills, good computer skills with a high level of attention to detail are essential, understand the receiving of customer complaints/enquiries through to completion. The suitable candidate should enjoy working within a fast-paced office/warehouse manufacturing environment.

You should be able to work on your own initiative and as part of a small but busy team, and can learn quickly and multi-task.

Receiving customer complaints/enquiries via email and telephone and dealing with them accordingly, covering other roles in the office to cover for absences. Able to navigate our software systems, using Business Micro, Window Designer and Door Builder software

Experience in working within a Door and Window manufacturing business previously would be advantageous but not essential as full training using our systems will be given.

Essential Skills and Experience

· Have a safety-first mentality and follow health and safety guideline

· A ‘can-do,’ flexible attitude

· Willingness to learn new skills and cross train

• Reliability, being able to show an excellent timekeeping and attendance record
• Excellent Customer service communication, verbally and in writing

· Have attention to detail

Employment Details

· Work Location: On Site

· Working hours – 39.5 hours per week

· Monday to Friday, no weekends

· 08.30-17.00pm Monday to Thursday and 0.830am -16.30pm on Friday

Benefits

· Onsite Car Park

· Company Pension

· 20 days holiday + statutory holidays

About Future Products

Future Products is a truly British Company based in the Mansfield area, creating employment for individuals from the surrounding areas and is still independently owned.

We are proud to be one of the largest and longest established manufacturers to the trade of PVC-U Windows, Doors, Tilt & Turns, Patio Doors, Porches, and Conservatories in the UK. We also, manufacture Quality Double Glazed Sealed Units, Door Panels and toughen our own glass.

Future Products manufactures Composite Doors using the latest CNC equipment and using the latest Glass Designs, all of which are made in house. We constantly strive to maintain and improve upon the quality and performance of our products and still offer value for money.

All products are manufactured from Future’s own factory which is close to Junction 29 off the M1 using the latest production technology.

Job Type: Full-time

Pay: £12.50 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person